EXCHANGE POLICY
RETURNS
- Our policy lasts 30 days after delivery. If 30 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange.
- If the return/exchange does not pass inspection, it will be mailed back to you.
- Please return the item in the condition it was packaged and sent. Please include the packing slip with your order number. If there is excessive wrinkling, the return is subject to denial.
- If you ordered a hat(s) please send it back in the box it came in to avoid damage.
- All items must be unworn and unwashed.
- Original tags must be attached.
- Item(s) must be returned in original packaging sleeve
- Items covered in animal/human hair will NOT be accepted.
- Items that smell like smoke, cologne, or deodorant cannot be accepted.
- It may take up to 7 business days for returns to be processed (even longer after a new product launch).
LATE OR MISSING REFUNDS
Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.
EXCHANGES
If you need to exchange for any reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. If your item is damaged, please contact us at support@shieldoffaithco.com for assistance.
- We do not accept returns for Sale/Clearance items.
- We do not cover shipping costs for returns at this time.
- If you return an item, shipping cost is NOT refunded.
- We do not accept returns or exchanges after 30 days
DEFECTS/DAMAGED OR INCORRECT ITEM RECEIVED
We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced. If we made a mistake with your order, or if there is an issue, then please email us at support@shieldoffaithco.com
